Terms and Conditions
Terms and Conditions. Granola, (collectively, “Granola,” “we,” or “us”) recognize the importance of our customers’ privacy, and take a number of steps to protect that privacy. The following discloses the information gathering and dissemination practices for information collected through the mail, wholesale accounts, Granolaproducts.com and Granola mobile services (collectively, the “Granola Services”).
If you have any questions or concerns about the privacy or security of your information, you may contact us using the contact information provided below.
Collection and Use of Non-Personal Information
Session Analytics Information. We may automatically collect non-personally identifiable information about your hardware devices (i.e., your computer or mobile device) when you access the Granola Services. For example, when you visit Granolaproducts.com (the “Site”), we may collect your Internet Protocol (“IP”) address, which is the number automatically assigned to your computer or mobile device whenever you access the Internet, as well as information about the type of Web browser software you use and the referring Web site. This number does not identify your name, email address, or other personal information. We use your IP address to help diagnose problems with our service and to administer the Site. Similarly, when you use the Granolaproducts.com on a mobile platform, we may collect information about the type of mobile device you use and your geographic location. We may also collect information about your activity on our Site, such as the time and duration of your visit, the sections of the Site that you visit, the search terms you use, and the products you add to your shopping cart.
Cookies do not collect personally identifiable information. Cookies may remain on your hard drive or device after you cease using the Granola Services. You may decline to accept cookies by modifying your Web browser settings. If you choose to decline cookies, however, you may not be able to sign up for or use certain features of the Granola Services that depend on your Web browser accepting cookies.
Geographic Location. In addition to the non-personally identifiable information described above, the mobile platform uses the GPS feature of your mobile device to determine your geographic location. This information is useful, in the aggregate, to help us understand where our customers are so that we can better serve them. We do not store any information about customer geographic location in combination with personally identifiable information. If you would prefer that we not know your geographic location, you may disable the function when using a mobile platform. Disabling the geolocation function may prevent you from using certain features of the Site.
Collection of Personal Information
Personal Information You Provide. We may collect and store any identifiable information that you choose to provide in connection with your use of the Granola Services. This may include personally identifiable information (such as your name, shipping address, billing address, email address, phone number and credit card number) that we need in order to process your orders, communicate with you, or provide you with services that you request. For example, through order forms on our Site and in our catalog, and through signups for our mailing list located in our retail stores and at our wholesale accounts, we collect personally identifiable information necessary for shipping products that you purchase. We also may collect your financial information (like your credit card number and billing address) and your contact information (like your email address, phone number and shipping address).
Personal Information from Other Sources. Information that you give us may be combined with other personally identifiable information (such as order history and demographic information) from third-party sources to make our marketing efforts more efficient. Examples of other information we receive from third-party sources include updated delivery and address information, which we use to correct our records and deliver your next purchase or catalog more easily.
Uses of Personal Information About You
Financial information that is collected is used to bill you for products that you request. Contact information from the order form is used to send orders and information about our company to you.
If you register for email or if you provide your email address to us, we will send you emails. These emails will inform you of our launch of new products, of special sales, of promotional offers from our partners, of environmental issues we think are important, and of potential employment opportunities with Granola that you may find of interest, and of other events taking place in our stores near you.
We use your shipping address to ship your products to you and to send catalogs and other mailings to you. We use your billing address, if different than your shipping address, to verify your billing information. We never share our customer names or addresses, e-mail addresses or other personally identifiable information, other than to the extent described in the “Disclosures of Your Information” section below.
Disclosures of Personal Information About You
We do not disclose personal information about you to other companies, persons or agencies, except for the purposes described below:
Service Providers: We employ other companies and individuals to perform certain services and functions on our behalf. Examples include operating and maintaining our Site, taking orders, delivering packages, sending postal mail and email, removing repetitive information from